Dryvit is committed to supplying quality products and services to our customers in a manner that creates value beyond that offered by our competitors. Dryvit customers have a right to expect that all our products and associated services will perform and be delivered as promised on a consistent basis.
It is every Dryvit employee’s responsibility to ensure the standards we set for our products and services are achieved and maintained 100% of the time. Continuous improvements to the quality aspects of our business and adherence to the ISO 9001:2015 and 14001:2015 standards are an on-going process and investment. The success of Dryvit’s quality program will be measured by setting and reviewing specific safety, quality, service and cost on a regular basis.
Safety
Protecting the health and safety of employees, contractors, customers, the public and the communities we serve. Encouraging employees to embrace and actively participate in our health and safety program by reporting hazards and providing input.
Quality
Monitoring the quality of our raw materials and finished products on a continual basis. Addressing customer complaints in a timely manner, improving our annual averages year over year and reducing the annual cost of non-conformity.
Service
Exceeding customer expectations by meeting agreed service dates, responding to inquiries in a timely and satisfactory manner, providing training and ongoing education and ensuring that actions reflect our mutual best interests.
Cost
Staying within budget limits, exploring innovations to improve our processes, and leveraging economies of scale whenever possible to ensure the best value.